Employee Relations: Roles & Responsibilities 

Gain essential skills in managing grievances, enforcing policies, and optimizing KPIs to enhance your effectiveness in Employee Relations.

Register Now

Overview

Employee Relations staff are responsible for a broad range of tasks, including administering and reporting on operational KPIs, handling grievances, enforcing policies, managing performance, overseeing internal communication, and promoting social functions, among others.

This course is designed to clarify and illuminate all aspects of the Employee Relations function. Covering everything from administrative duties to grievance resolution, the course materials and resources aim to enhance attendees' understanding and engagement in their organization's Employee Relations activities. 

Course Objectives

By the end of the course, participants will be able to: 

  • Define employee relations as a function and list its main roles within human resources.
  • Manage employee files and records as per local labour laws and regulations.
  • Use the right Key Performance Indicators (KPIs) to improve attendance and minimize absenteeism.
  • Apply objective means of morale measurement and enhancement to improve employee morale.
  • Differentiate between employee whining, complaints and grievances and decide when to treat an issue as a grievance and how to handle it properly.

Course Outline

Duration: 5 days
Employee relations
  • Defining the ER function
  • Main duties and responsibilities of ER officers
  • ER versus HR
  • Employee relations versus personnel and administration
  • Understanding the labour law
  • The relationship between labour law and ER
  • The essentials that should be kept on record at all times
  • Organizing the files: the logical approach
  • Organizing the files: the legal requirements
  • Code of ethics and disciplinary measures
  • Approaches to updating employee files
  • Ad hoc updating versus periodic
  • Automating employee files: advantages and disadvantages
  • Human Resources Information Systems (HRIS)
  • Analysing what is best for you
  • The global ranking of current HRIS
  • Organizational requirements and attendance management
  • Punctuality and discipline: tips for improving performance in these two areas
  • Flexitime: definition and uses
  • Pros and cons of Flexi-Time cultures
  • Absenteeism: the main KPIs for measuring absenteeism
  • Cost of absenteeism
  • Analysing absenteeism in order to reduce it
  • The definition of employee morale
  • Employee morale versus organizational health
  • Assessing employee morale
  • Objective versus subjective approaches for assessing morale
  • Using the Dow Jones model to measure morale
  • The various KPIs that are influenced by employee morale
  • Organizational health surveys: the main criteria for designing a survey
  • The definition of a grievance
  • Grievances versus complaints versus whining
  • The grievance handling procedures: recommended steps
  • Grievance rate and grievance resolution rate
  • The main KPIs for measuring your grievance resolution ratio

Register for the Course

We're here to help you on your learning journey. Fill out the form given below to register for the program.